Your right to cancel

If you bought from us online or over email, you can cancel your order within fourteen days and get your money back. You don’t have to give us a reason, and you don’t have to justify it. This is called your right of withdrawal, and it comes from Irish and European consumer law.

The fourteen days run from the day you receive the goods. If your order arrives in several parcels, the fourteen days run from the day the last parcel arrives.

How to cancel

There’s a cancellation button in your account and in every order email we send you. It’s the quickest way, and it gives you a dated record straight away.

You can also cancel by emailing us at websales@flashpointsystems.ie. Any clear statement that you want to cancel is enough. If you’d rather use a standard form, there’s one at the bottom of this page.

Whichever way you tell us, we’ll email you an acknowledgement with the date and time we received it. Keep it, because it’s your proof that you cancelled in time.

What you can’t cancel

The law sets out a small number of things the fourteen day right doesn’t cover. The one that matters most in our range is sealed goods.

• Sealed goods that can’t be returned on health protection or hygiene grounds, once they’ve been opened. A lot of what we sell is medical, first aid and hygiene stock, so this covers a real part of the catalogue. If the seal is intact you can still cancel. Once it’s broken we can’t take the item back.
• Goods made to your specification, or clearly personalised.
• Goods that spoil or expire quickly.
• Goods that were mixed inseparably with other items after delivery.

Where an item is excluded, the cancellation screen tells you so and explains why, rather than offering you a button that wouldn’t do anything.

Faulty or damaged goods are separate

None of the above affects your rights if something is faulty, damaged, or isn’t what you ordered. Those rights are separate, they last longer than fourteen days, and they apply to sealed goods too. Email us and we’ll put it right.

Sending goods back

Once you’ve told us you’re cancelling, send the goods back within fourteen days. Please include your order number so we can match it up, and keep your proof of postage.

Send returns to:

Flashpoint Systems
Unit 6 Charvey Court Business Park
Rathnew
A67FW66

You pay the cost of returning the goods unless we’ve told you otherwise, or unless the goods are faulty. Goods stay your responsibility until they reach us, so we’d suggest a tracked service for anything valuable.

You can handle and inspect the goods the way you would in a shop. If you go further than that and the value drops as a result, we can reduce your refund to reflect it.

Your refund

We refund you within fourteen days of the goods arriving back with us, or of you showing us proof that you sent them, whichever comes first.

The refund covers what you paid for the goods, plus the standard delivery charge you paid on the way out. If you chose a faster delivery than our standard option, we refund the standard rate, not the upgrade. We refund to the card or account you paid with, and there’s no charge for it.

Model cancellation form

You don’t have to use this form. The button above does the same job and it’s faster. It’s here because the law says we have to give it to you.

To Flashpoint Systems, Unit 6 Charvey Court Business Park, Rathnew, A67FW66, websales@flashpointsystems.ie:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on: ______________________
Order number: ______________________
Name of consumer: ______________________
Address of consumer: ______________________
Signature of consumer (only if this form is sent on paper): ______________________
Date: ______________________

If something goes wrong

If you’re not happy with how we’ve dealt with a cancellation, email us at websales@flashpointsystems.ie and we’ll look at it again. You can also take a complaint to the Competition and Consumer Protection Commission, or use the European Commission’s online dispute resolution platform.

Last updated 21 September 2026.